Access detailed order information by logging into your account on our website. Simply visit  'My Orders' for a summary of your past purchases, including order specifics, tracking details,  and updates. Contact our customer care team for assistance with any concerns here.  

1. Access "My Orders": Log in to your account and go to "My Orders."  
2. Select Items: Choose the order reference you want to track.  
3. View Delivery Details 
4. Does santolina have a physical store? 

Santolina does not have a physical store currently. However, we are actively exploring the  possibility of opening a flagship store. For now, enjoy the convenience of premium online  shopping with our seamless platform.

If you need to change your delivery address, please note it may impact delivery time. We can  try to accommodate changes if the order hasn't shipped. Contact our customer service  promptly for assistance. Once shipped, address changes may not be possible.

Click here to submit an online return or exchange and follow the steps provided. A return or  exchange request must be submitted within 15 days from the day of delivery to exchange  the item or receive your refund within normal processing times. Items returned outside of  this period will not be accepted. Upon completion of this process, you will receive an email  confirming your return details, with your return label included. To track your return, you can  check the return request email or contact our customer service here for assistance.  

Online orders must be returned within 15 days after the delivery date to get a refund or item  change if the goods are defective. To guarantee enough time for returns, we advise trying on  every item you've ordered as soon as you get it. Visit our return policy here.  

Click on your ideal piece, then find 'Care instructions' on the right. we highly recommend  checking the garment care label for specific instructions on how to care for your garment.  You can also visit our care guide here or contact our customer service team here for  assistance.  

Explore our detailed Size Chart for precise measurements and helpful guidance in  discovering your perfect fit. Simply click on your selected piece, and you'll find our Size and  fit positioned on the right side of the page.  
May I have additional fit information? 

Discover all the details you need in our garment information section after choosing your  item. From sizes to key insights under 'Size and Fit Details’. For any further queries please  contact our customer care at customercare@santolina.co.

No need to worry! Confirmation emails are sent out immediately after placing an order. If you don't see one within 24 hours, please email us at customercare@santolina.co and we'll sort it out.

Of course! If your package is delayed, please contact us via email at customercare@santolina.co. You can get in touch with our live chat support between 9AM-6PM GST.

Currently, we don’t. Please provide a residential or commercial address for smooth delivery.

We apologize for the inconvenience. In such a case, please ensure that you've checked your tracking number and have provided the correct address at the time of placing your order. Also, check with the courier. If you're still having trouble, email us at customercare@santolina.co

Please Note:For security reasons, we cannot take responsibility for packages left at receptions or outside apartments based on courier recommendations.

Of course! Email us at customercare@santolina.co within 12 hours of placing the order.

If your order is already processed, you can still return it after receiving it, but some charges may apply, as per our Return Policy.

Absolutely! If you need to change the delivery address within the same city, contact the courier and email us at customercare@santolina.co to keep us informed.

Once an order is dispatched, orders can't be changed. If you have already placed an order, then wait until you receive it. Once received, you can request an exchange. Please read our Return Policy to learn more about possible return fees.

Certainly! Feel free to notify the courier in advance for a smooth delivery process. Your convenience matters, and we appreciate your cooperation!

Absolutely! Our deliveries are signed for and can be received by anyone at the provided address. For online payments with contactless deliveries, the package may be left at your doorstep. However, please note that we're not responsible for packages left at receptions or outside apartments if misplaced.

Due to the high volume of orders during Black Friday, Birthday Sale, and other special Sale Events, please anticipate a slight delay in order delivery.