Shipping & Delivery
INTERNATIONAL SHIPPING
SHIPPING OPTIONS
UNITED KINGDOM, EUROPE
SHIPPING COST
FREE SHIPPING ON ORDERS OVER USD 500.00 ORDERS BELOW USD 500 WILL BE CHARGED USD 20.
CUSTOMS, DUTIES AND VAT
WE DELIVER CUSTOMS DUTIES & TAXES PAID TO UK AND EUROPE.
DELIVERY TIMEFRAME
ESTIMATED DELIVERY 3-5 BUSINESS DAYS. IT CAN TAKE AN EXTRA 1 -2 BUSINESS DAYS IN SOME REMOTE REGIONS.
UNITED STATES OF AMERICA
FREE SHIPPING ON ORDERS OVER USD 500.00 ORDERS BELOW USD 500 WILL BE CHARGED USD 20.
NO CUSTOMS DUTIES OR TAXES ON ORDERS BELOW USD 800.
ESTIMATED DELIVERY 3-5 BUSINESS DAYS. IT CAN TAKE AN EXTRA 1 -2 BUSINESS DAYS IN SOME REMOTE REGIONS.
GCC COUNTRIES (GULF COOPERATION COUNCIL)
FREE SHIPPING ON ORDERS OVER USD 500.00 ORDERS BELOW USD 500 WILL BE CHARGED USD 20.
WE DELIVER CUSTOM DUTIES & TAXES PAID TO THE GCC.
ESTIMATED DELIVERY 3-5 BUSINESS DAYS. IT CAN TAKE AN EXTRA 1 -2 BUSINESS DAYS IN SOME REMOTE REGIONS.
REST OF THE WORLD
FREE SHIPPING ON ORDERS OVER USD 500.00 ORDERS BELOW USD 500 WILL BE CHARGED USD 20.
CUSTOMS AND DUTIES IS APPLICABLE AS PER YOUR REGION’S LAW.
ESTIMATED DELIVERY 3-5 BUSINESS DAYS. IT CAN TAKE AN EXTRA 1 -2 BUSINESS DAYS IN SOME REMOTE REGIONS.
Our orders are processed within one business day and sent out Monday through Friday.
For more precise delivery details, click on the tracking link in your shipment confirmation
email or contact our customer service here.
TRANSPARENT SHIPPING POLICY
NEED HELP?
GENERAL QUERIES
HOW CAN I TRACK MY ORDER?
Once your order is shipped, a tracking link will be emailed to you, and you can track it here
I DIDN'T GET AN ORDER CONFIRMATION. WHAT DO I DO?
No need to worry! Confirmation emails are sent out immediately after placing an order. If you don't see one within 24 hours, please email us at customercare@santolina.co and we'll sort it out.
MY ORDER HASN’T ARRIVED YET. CAN YOU HELP?
Of course! If your package is delayed, please contact us via email at customercare@santolina.co. You can get in touch with our live chat support between 9AM-6PM GST.
DO YOU DELIVER TO PO BOXES OR MILITARY ADDRESSES?
Currently, we don’t. Please provide a residential or commercial address for smooth delivery.
WHAT IF MY ORDER GOES MISSING?
We apologize for the inconvenience. In such a case, please ensure that you've checked your tracking number and have provided the correct address at the time of placing your order. Also, check with the courier. If you're still having trouble, email us at info@santolina.com
Please Note:For security reasons, we cannot take responsibility for packages left at receptions or outside apartments based on courier recommendations.
I CHANGED MY MIND. CAN I CANCEL MY ORDER?
Of course! Email us at customercare@santolina.co within 12 hours of placing the order.
If your order is already processed, you can still return it after receiving it, but some charges may apply, as per our Return Policy.
CAN I UPDATE MY SHIPPING ADDRESS?
Absolutely! If you need to change the delivery address within the same city, contact the courier and email us at customercare@santolina.co to keep us informed.
I MADE A MISTAKE IN MY ORDER. CAN I CHANGE IT?
Once an order is dispatched, orders can't be changed. If you have already placed an order, then wait until you receive it. Once received, you can request an exchange. Please read our Return Policy to learn more about possible return fees.
CAN SOMEONE ELSE RECEIVE MY ORDER FOR ME?
Certainly! Feel free to notify the courier in advance for a smooth delivery process. Your convenience matters, and we appreciate your cooperation!
DO I NEED TO BE PRESENT AT THE TIME OF DELIVERY?
Absolutely! Our deliveries are signed for and can be received by anyone at the provided address. For online payments with contactless deliveries, the package may be left at your doorstep. However, please note that we're not responsible for packages left at receptions or outside apartments if misplaced.
I PLACED AN ORDER DURING A SALE EVENT. WHEN CAN I EXPECT MY DELIVERY?
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Collapsible roI PLACED AN ORDER DURING A SALE EVENT. WHEN CAN I EXPECT MY DELIVERY?
Due to the high volume of orders during Black Friday, Birthday Sale, and other special Sale Events, please anticipate a slight delay in order delivery.